camera.ui

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Troubleshooting ​

When something isn't working, this page covers the most common issues and where to look. The Logs are the best place to see what the server is actually doing.

A camera won't connect ​

If a camera shows offline or won't load:

  • Check the camera's sources. The Sources tab shows each stream's live status, detected codecs, and URL.
  • Make sure the stream URL and credentials are correct. Testing the RTSP URL in a player like VLC confirms the camera itself is reachable.
  • Confirm the camera is on the same network as the server, or otherwise reachable from it.
  • For brand or discovery-based cameras, check the relevant protocol or plugin.

Live view is black or won't play ​

  • Check the source's codec in the Sources tab; very unusual codecs may need transcoding.
  • Try a different streaming mode in the camera's interface settings.
  • Enable hot mode and preload on the source for faster, more reliable opening.

Detection isn't firing ​

  • Make sure a motion engine and, for objects, an AI backend are assigned to the camera. See Set up sensors.
  • Lower the confidence or motion sensitivity in Settings → Detection if events are missed.
  • Check your zones aren't excluding the area.
  • Remember the cascade: object, face, and plate detection only run after motion or another trigger. See Detection.

No notifications ​

  • Check the notification settings on the device: the master switch, quiet hours, and whether the device is registered.
  • Check the camera's notification settings: which objects, sounds, and sensors it alerts on.
  • For push to a phone, confirm camera.ui Cloud is set up; push needs the subscription.

Recording isn't working ​

  • Recording needs an active subscription. See Recording.
  • Confirm the camera's recording mode is set, either continuous or event.
  • Check storage: a full disk with Strict retention pauses recording until you free space.

Can't reach the server remotely ​

  • In Settings → Remote, confirm cloud access is enabled and the server is registered, with the tunnel connected.
  • For a direct connection, use Test connection to check the address is reachable.
  • The mobile apps need camera.ui Cloud to connect from outside your network.

Getting more detail ​

  • Open the Logs and filter or search for the issue. You can download the log to share when asking for help.
  • For deeper inspection, the Terminal gives a shell on the server.

Still stuck? ​

Ask the community on Discord or Reddit, or open an issue on GitHub. Include your logs and the steps that led to the problem.